L.A. WORRELL
At Credit Suisse, I worked within a specialised team with the purpose of Digital Transformation, a part of the Risk and Compliance sector of the bank. I led the design and user research of the UBO (Ultimate Beneficial Ownership) Grouping Platform, a centralized platform tailored for the banks insights into the high-net-worth clients within the shipping finance sector.
Client:
Credit Suisse
My Role:
Business Project Manager (Design Thinking, UX/Ul)
Year:
2022
Service Provided:
UX/UI Design, User Research, Workshop Facilitation, Project Management
The Problem
The department lacked a centralized system, making it difficult for employees to access accurate, up-to-date insights into high-net-worth clients' assets and risk profiles across borders. Data was fragmented, often stored in Excel sheets shared via email, leading to inefficiencies and potential inaccuracies in decision-making.
The Solution
The tool enhanced transparency by consolidating client data across borders, providing employees with a clearer view of assets and risk profiles. It streamlined the ability to do credit requests between departments, accurately see the total of the clients assets and make the best risk assessment when approving high loans. It was also important to differentiate the banks ability to see if a Special Purpose Vehicle (SPV) was owned by a natural person or another entity, crucial information in the case of a bankruptcy and transparency to what can often be very complex SPV structures. Additionally, we created a specialized reporting feature for the 20 top-tier clients, enabling strategic insights into their portfolios and knowing the up to date breadth of their assets and a ranking system.
